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Complaints policy

Last updated September 2026

Every job we book comes with a no fix, no fee guarantee, and most issues get sorted with a quick callback rather than a formal complaint. This page covers the small number of cases that need more than that.

How to make a complaint

Call 07763 100 477, WhatsApp the same number, or email hello@doverhandyman.co.uk. Tell us your name, address, the job in question, and what went wrong. A photo helps if the issue is visible.

What happens next

• Acknowledgement: within 2 working days.
• Investigation: we'll look into what happened, which may mean a return visit to inspect the work, and get back to you with our findings within 7 working days of acknowledging the complaint.
• Resolution: where we're at fault, we'll agree a fix with you at no charge and complete it as soon as reasonably possible, usually within 14 days depending on the work involved. If we don’t think we're at fault, we'll explain why in writing.

If you're still not happy

If you've been through the above and remain unsatisfied, you can contact Citizens Advice consumer service (0808 223 1133, citizensadvice.org.uk) for free, impartial guidance on your options, or report the matter to Trading Standards via the same service.

Who we are

Dover Handyman (trading name, operated by Richard Lim, Dover CT16).

Contact

Richard Lim, hello@doverhandyman.co.uk, 07763 100 477.